Communicating and Listening are an Essential Part of Everyday Life!

Monday, August 16, 2010

The Fundamentals of a Blog: Purpose, Design, Content and Audience

The Fundamentals of a Blog: Purpose, Design, Content and Audience
Rationale is defined as “the fundamental reason, logic, basis or grounds to account for something.” (dictionary.com) The rationale or main reason for someone to create a blog is “to express yourself and tell stories. Write to share links and pictures and recipes and prayers and travel tips and love poems, etc.” (Zuiker, 2004) The possibilities are as endless as the imagination of the author. Weblogs, or blogs, have become one of the fastest and most dynamic feature of the information age and an essential element of the internet.

Monday, August 2, 2010

Delivering Bad News Tactfully and Effectively

Delivering Bad News Tactfully and Effectively
The situation is that the office manager that must deal with an employee that has had poor performance and a record of complaints made against them. This is not the position that the manager wants to be in. After all, the employee’s are expected to have a high level of technical expertise and be excellent at the particular art of customer service. When there is an entire office that consists of ten people with that kind of professionalism, and this particular employee has a proven track record over the past two years of being able to handle the responsibilities of the job, surely the situation must be handled with sensitivity and respect to get to the bottom of what the problem is.